Frequently asked questions

• Cougar or Puma: full-size trucks with an 8-foot bed, such as Ford, Chevrolet, Ram and Toyota Tundra.
• Panther or Ocelot: full-size trucks with a 6- to 6.5-foot bed, such as Ford, Chevrolet, Ram, Toyota Tundra and Nissan Titan.
• Bobcat: small and mid-size trucks with a 6-foot bed, such as Toyota Tacoma, Ford Ranger, Chevrolet Colorado, GMC Canyon and Nissan Frontier.
• Lynx: small and mid-size trucks with a long bed.

No. We sell factory direct.

You are buying directly from the factory, not from a typical RV dealer. There is no high-pressure selling. We answer your questions and help you decide whether our camper fits the way you camp. In turn, we do not negotiate our prices.

Yes. Shipping is $1.50 per mile, one way.

Yes, we build custom units all the time. Tell us what you have in mind and we will let you know if it is possible.

Yes. Every model has a shell version, and our price list shows options you can add to a shell. If you don't see what you need, give us a call.

Yes. We make a luggage and boat rack, and we can install Yakima tracks. You can carry just about anything on the roof in the down position, but you will probably need to unload it before raising the roof.

The roof is designed to hold 1,000 pounds of snow in the up position. In the down position you can carry just about anything, but expect to take it off before raising the roof.

Probably not. Most garage doors are 7 feet high, and the top of the camper on most trucks is just over 7 feet. With a true 8-foot opening it will fit, as long as the door opener isn't in the way.

No. Because of insurance regulations and safety, we install every camper ourselves.

Plastic slip-in bed liners must be removed before you pick up your camper, because they stop it from fitting properly. Spray-in liners such as Rhino Linings can stay.

Yes. Leave the tailgate on, and the camper will extend to the end of the tailgate.

Only when you carry a long-bed camper on a short-bed truck. Otherwise, please remove it. The tailgate won't close with a camper on, and it becomes a slipping hazard getting in and out, especially with morning dew.

No. Stock tie-downs are not strong enough to hold the camper in place over time. We have seen them fail on used campers bought elsewhere.

Warranty issues rarely come up. All warranty service and repairs are done at our service center in Sacramento, so if you live far away, call us first at 1 (800) 446-1003. We'll talk through the problem and set up the repair. Please bring your original warranty card. See our warranty for details.

An extra layer of insulation that attaches with Velcro along the soft pop-up section inside the camper. It creates a one-inch dead-air space all the way around, so the heater works about half as hard in cold weather, and it helps keep the camper cooler in summer too.

When you buy a new camper, we go over its care and use with you. If you bought a used one, here's what to know.

• Store it right. Pop the top up at least once a month to air it out. Every six months, wash the outside with mild soap and water and treat it with 303 Aerospace Protectant. Never use petroleum-based products such as Armor All; they destroy the liner over time.
• Tuck the corners. When lowering the roof, always push the liner corners in from the outside. Corners that fold the wrong way rub on the edge and wear small holes. If that has happened, call us and we'll send patch material.
• Don't over-tighten the clamps. You should feel tension halfway through closing each clamp. Once closed, the roof should move about 1/8 inch when you pull at each clamp.
• Snug the turnbuckles. Hand-tighten them, then add a half to full turn with a stubby screwdriver and stop. Check them again after 300 to 400 miles.

If you bought a used camper, even another brand, call us and we'll happily go over these tips with you.

Manufacturing defects are covered for 1 year from the date of installation, and the basic frame structure and the flexible sidewalls for 5 years. Appliances are covered by their makers' own warranties. The warranty covers the original owner only, and all warranty service is done at our service center in Sacramento; please bring your original warranty card. See our warranty for details.